My professional journey
Accomplished, results-driven Athletic and Global Health & Wellness Professional experienced in delivering innovation, coordinating cross-team collaboration, strategic planning, operational excellence and program profitability. Proven success at managing customer experiences, financials - increasing sales and expanding market share while controlling expenses. Recognized as a strong leader, motivator, coach/trainer, and relationship-builder with a proven track record in achieving positive business results by developing strategic business alliances and developing successful programs.
A long and successful record in leading and working with student athletes in multiple sports to achieve their full potential on and off the court/field: basketball (youth, high school, NCAA and NBA) and track & field (youth, high school, NCAA). Fitness development for soccer, volleyball, football and baseball athletes.
Former Division-I college basketball athlete (U.S. Naval Academy) with contributions in building a winning program that includes an NCAA "March Madness" tournament appearance.
Current roles & engagements
Health & Performance Global Program Lead | Sunnyvale, CA | October 2019 - present
Responsible for the service delivery operations of all Health and Performance program venues, experiences and activities globally - a foundational aspect of Google’s internal culture. Manage, collaborate and partner with a diverse ecosystem of vendor partners. Determine and drive key strategies that maximize the impact of the experiences and spaces that enable Google to thrive. Organization scope: 4 regional leads, 10 headquarters support staff, 48 massage vendor partners, 10 fitness vendor partners, ~900 massage & fitness practitioners. Global program scope: 70+ fitness centers, massage in 88+ offices. Digital footprint: internal booking platform, fitness site, massage site, digital portfolio of at-home/on-the-go health & wellness resources.
Business Partner (Google Cloud) - Real Estate & Workplace Services (REWS) | Sunnyvale, CA June 2020 - June 2021 (supplemental assignment during COVID)
Representative of REWS to the Google Cloud product area on all workplace services matters. Internal consultant and client service lead to senior executive leadership to build trust, achieve consensus, drive decision making and communicate to all appropriate levels. Key liaison to REWS cross-functional partners on the delivery of services, experiences, products and programs that enable Google to thrive.
University of California at Berkeley, Haas School of Business
Lecturer & Assistant Instructor | Berkeley, CA. | January 2021 - present
Small group cohort leader supporting for Leadership Communications course(evening/weekend MBA program). Curriculum: high-impact leadership, communications excellence, relationship building and authenticity. Responsibilities: group facilitation, grading, office hours & coaching
Prior roles & engagements
Health & Performance Program Manager | Sunnyvale, CA | May 2017 - Oct 2019
Provide support and oversee the operations of Google’s Health & Performance services- with a specific focus on the vendor segment of the massage program. Responsible for designing, implementing and managing: massage services, body care classes, self care spaces and facilities across multiple regions of a global program. Program scope: 88 offices, 46 vendors, ~300 massage therapists, ~36K customers.
Resources Global Professionals
Consultant, at Google | Sunnyvale, CA | June 2015 - May 2017
Program manager assigned to the Electronic Payments Services (EPS) and Procure-to-Pay (P2P) teams in the Google Finance organization. While specific highlights are confidential, contributions include: strategic decision support to executives, project management, change management, communications, process design, website design, data & analytics and insights.
24 Hour Fitness
Strategy Consultant | San Ramon, CA | Jan 2012 - May 2015
Managed and delivered strategy planning, market research, consumer insights and analysis relating to the company’s core strategic focus areas: member retention, drivers of comp club growth, consumer behavior, member acquisition and ancillary sales growth.
General Manager | Milpitas, CA | Dec 2010 - Dec 2011
Responsible for the customer experience, financial (P&L) and operational performance of a Fitness Center. Direct manager of 4 department heads leading: Sales, Customer Service, Fitness Training and Facility Management teams. Overall staff of 33 employees. Annual gross revenues of over $1.5M, 6,000 active membership base.
Early career journey
Program Manager | Mountain View, CA | 2009 - 2010
Managed the compliance framework for the sourcing & procurement organization. Team lead and liaison for Internal & External Audit and Compliance teams. Delivered strategic planning, operational reporting & data insights.
PayPal (an eBay company)
Program Manager | San Jose, CA | 2006 - 2009
Managed billing production and payments processing for global merchant accounts. Cross-functional team lead with Customer Support, Product Development and Merchant Support teams. Representative to Audit teams on internal and external compliance.
Global Billing Production Manager | San Jose, CA | 2005 - 2006
Quality Assurance Lead responsible for the data integrity of worldwide billing invoices. Billing Issue Management team-lead. Focal point of interaction with Customer Support and Product Development teams on invoice issues. Global Billing internal policies manager.
Materials Program Manager | Cupertino, CA | 2004 - 2005
Original Equipment Manufacturer materials planning/availability, inventory control, new product readiness and logistics. Global supply chain lead for Macintosh storage, server and desktop products.
International Business Machines
Supply Chain Program Manager | San Jose, CA | 2000 - 2004
Worldwide supply chain and critical parts management across all IBM Storage Brand Products. Cross-functional lead with Development, Planning and Manufacturing Teams on supply chain support against demand requirements.
United States Navy (active duty)
Supply Corps Officer | Florida, California, Guam, Spain | 1995 - 2000
Naval officer (Lieutenant) - managed & delivered the following workplace services for a military base: procurement, supply chain, accounting, payrolls, food service, retail store, post office, lodging & contracts.
Education & Certifications
UC-Berkeley (Haas School of Business), Certificate of Business Excellence, Executive education program, 2020
Prosci Change Management, Certified Practitioner, 2020
Qualtrics, certified platform & insights practitioner, 2015
National Exercise & Sports Trainers Association (NESTA), Certified Personal Trainer, 2011
Brenau University, Masters of Business Administration, 1997
Navy Supply Corps School, Post-graduate Military Supply & Logistics Certification, 1996
United States Naval Academy, Bachelor of Science, Economics major, 1995